Rowlinson Garden Products sells bulky items, so needs to ensure its customers will be home on the day of delivery. Prior to working with CCL, Rowlinson relied on multiple spreadsheets to manage manually contacting customers, setting delivery dates and subsequently updating them with their order delivery status. This meant spending hours each day on admin.
Rowlinson wanted to improve this process, while adopting real-time vehicle tracking, and standardising its PODs (Proof-of-Deliveries). It also sought a way to improve its daily vehicle checks - a legal requirement - which were then being recorded on paper, creating problems for any potential audit.
Based in Nantwich, Rowlinson Garden Products is a family business that has been trading in timber since 1926. Now the company manufactures, imports and distributes garden and landscaping products.