Sales Account Manager

Who We Are

CCL Logistics with Technology helps businesses solve their logistics and supply chain problems.

We have over 20 years’ experience developing technology solutions that help manufacturers, wholesalers, distributors and retailers reduce their costs and grow their business.

We offer the widest choice of logistics services, from mail, packets and parcels to pallets and full loads for shipping throughout the UK, Europe or Worldwide.

At CCL, people come first and we take real pride in ‘Delivering Happiness’ for our customers. 

Our 3 pillars - People, Technology and Choice – underpin everything we do.

Purpose of the Role

Your role will be to maintain, retain and develop customer relationships with a portfolio of existing and creating new clients. Your objective will be achieving your targets using the services we provide and log your activity and information gathered in our system. In this key role you will be speaking directly with our customers, managing their expectation by providing updates, logistics and technology services related information and increasing sales of added-value services. You will be validating all the information gathered on your customers and logging this on CRM as well as up selling the logistics and technology services that make our customers happy.

Success Criteria

To be successful, you will have understood the CCL Logistics & CCL Technology services offered. Specifically, you will understand the myCCL Technology and how this benefits your customers every day. You will act as the first point of contact for your external customer, providing them with a high level of quality service. Whilst maintaining a strong relationship with your customer base, you will have understood which of the CCL services would create the most benefit, efficiency, and happiness for them.

Key Responsibilities

• Build and maintain long-lasting customer relationships
• Deliver a consistent phone call / online call, contact flow
• Achieve all KPI’s and targets that have been set within the agreed timescales
• Identify additional opportunities to win business
• Optimise and safeguard revenue
• Manage customer expectations & objections
• Deliver Happiness for our customers

Skills and Experience

• Proven sales experience within account management
• Demonstrate where you have communicated and influenced key stakeholders
• Clear understanding of CCL Logistics with Technology services
• Experience in logistics will be an advantage
• High level of administrative competence and organisational skills
• Able to learn new IT systems quickly
• Good overall knowledge of MS Office

The Rewards

As you would expect, we offer a competitive salary and a benefits package to attract the best.