Plum sought a more efficient solution for booking and tracking jobs, which could also automate creation of its end of day carrier manifest, and improve the quality of its reporting data, while offering proactive customer support.
Historically, Plum used multiple carriers to deliver products globally, with one logistics provider booking and tracking some logistics services and CCL others.
This meant checking two platforms to answer customer queries or create reports (so data wasn't harmonised).
Plum was having to manually create end-of-day manifest documents for the jobs booked with its previous logistics provider, as its platform didn’t automate it.
Plum also sought a solution that could provide real-time customer support.
Plum has been selling kids’ toys to customers in the UK and internationally for over 30 years. Having started as a family business in 1988, Plum has grown its outdoor and indoor product range to include trampolines, swings, slides, and more.
Now Plum ships its toys to over 40 countries and has gained the Queen’s Awards for Enterprise in International Trade.