Make delivery memorable for all the right reasons.
Don't leave it to the carriers to provide your customers with the delivery status of their orders - poor and disjointed communications can reflect badly on your business.
Reclaim the delivery experience and ensure customers are consistently updated with myCCL's branded tracking solution.
Reduce order anxiety by automatically sending your own delivery status notifications by email and/or SMS - "We've got your order", "It's being picked", "It's on its way", "It's been delivered".
Each notification links to a dedicated tracking page, designed to mirror your brand, where customers can track their order themselves and providing an immersive brand experience.
Keeping customers updated at every stage of their order journey, hugely reduces the number of WISMO (Where is my order?) queries.
Branded tracking pages provide ample opportunity to drive a highly engaged audience back to your own website, for related products or other promotions.
Gathering customer feedback when an order has been delivered allows you to proactively address any issues, make informed carrier decisions, and leads to happier customers and greater loyalty.
Keeping customers informed and providing a consistently branded, exceptional post-purchase experience is a sure-fire way to generate loyalty and repeat customers.
