When launching, Espresso Solutions sold specialist coffee equipment and accessories to trade customers. However, toward the end of 2019, lockdown hit, and an increasing number of people invested in professional coffee equipment for their homes. This meant that Espresso Solutions’ market grew to include the public, which added increased pressure on its supply chain.
The Espresso Solutions team prides itself on great customer service, as well as next-day delivery. However, as demand for its product increased, it needed to escalate productivity to maintain these goals.
At the time, Espresso Solutions was manually processing orders, using CSV exports from Interprise, its ERP (Enterprise Resource Planning) software to relay delivery information to the multiple carriers that it used to deliver goods.
Espresso Solutions also managed the relationships with the carriers themselves, which meant a lot of time was spent tracking shipments across multiple contact centres.
The company sought a solution to help it meet these challenges, without having to hire temporary staff.
ABOUT ESPRESSO SOLUTIONS
Founded in 2012, Espresso Solutions is a distributor of leading-brand barista equipment and accessories, for both B2B and B2C markets. Its stock ranges from coffee machine supplies to water treatment tools and beyond.