DENIS RAWLINS

Increasing warehouse efficiency with myCCL and One Click Dispatch

THE CHALLENGE

Denis Rawlins used a single order management system – Apex IT’s Interprise Suite – for its family of brands. Each brand maintained its own database and followed a different process for picking, packing and dispatching orders, with different carriers. The result was a fragmented, resource-heavy, time-intensive shipping process.

ABOUT DENIS RAWLINS

Founded in 1969, Denis Rawlins Ltd supplies innovative cleaning solutions to businesses. These solutions provide a scientific, hygienic clean and guarantee a return-on-investment. As it has grown over the years, several companies and products have been brought into the Denis Rawlins family.

CCL have helped us reduce our logistics costs across our brands. With the team now using myCCL the warehouse efficiency has drastically increased and we can process more orders in less time "

Mark O’Sullivan, General Manager, Denis Rawlins

THE RESULTS

INCREASED THROUGHPUT WITH FEWER ERRORS

myCCL has provided Denis Rawlins with one multi-carrier management platform that removes the need to use several carrier systems. This has saved time, reduced costs and increased the consistency of its dispatch process.

The seamless integration of myCCL and Interprise Suite, has further reduced manual data entry in order processing, cutting errors and saving further time

STREAMLINED PROCESSES AND OPTIMISED COSTS

Using myCCL’s One Click Dispatch, with multiple dispatch stations, allows Denis Rawlins’ Warehouse Team to generate labels without jobs queuing.

myCCL's Business Rules automatically selects the best carrier and service for each order, helping Denis Rawlins make savings with least cost routing.

Denis Rawlins can now analyse Carrier Service and Delivery Performance Reports, to improve its Business Rules and its pick, pack, dispatch process.

REDUCED WISMO AND INCREASED CUSTOMER SATISFACTION

myCCL enables Denis Rawlins to automatically notify customers by email that their order has been dispatched, with a bespoke template for each of its brands. This has reduced the number of WISMO (Where is my Order) queries directed at the business.

When Denis Rawlins does get WISMO queries, the Customer Service Team can track all shipments on myCCL’s dashboard, with any problems clearly highlighted in red. This allows the team to focus on resolving these issues and proactively informing customers.

Working with CCL we have created long-term efficiencies and future proofed the dispatch part of our business. The myCCL system has enabled a consistent easy-to-use process for our team. "

John Traynor, Group Financial Director, Denis Rawlins

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Download the Denis Rawlins case study

Case Study - Denis Rawlins.pdf

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