Menu
CCL Logistics
  • CCL Logistics
  • Supply Chain and Logistics
    Ensure your reputation by trusting experts who care passionately about your logistics
    Supply Chain and Logistics
    • Mail and Packets
      UK & International delivery options
    • Parcels
      B2B / B2C, UK, Europe and worldwide delivery services
    • Road Pallets and Haulage
      Economy, next day and timed services
    • Sea Freight
      Sea Freight solutions you can track
    • Air Freight
      Air Freight solutions for your business
    • Warehousing
      Storage, pick-pack-dispatch, stock management and fulfilment
    • Export Packing
      Bespoke packing solutions tailored to your needs
    • Specialised Services
      Same day delivery, exhibitions, product recalls and many more specialist logistics services
    • Control Tower
      Your fully managed supply chain solution
  • Technology Solutions
    Improve visibility and simplify process from your supplier through to your end customer
    Technology Solutions
    • myCCL - Transport Management
      One platform to manage your entire supply chain
      • Multi-Carrier Shipping
      • Supply Chain Visibility
      • Own Vehicles
    • Integrations
      Connect your existing business systems to the carriers with a single integration
    • Warehouse and Dispatch
      Automate your warehouse from ‘Goods In’ to ‘Dispatch’
      • Automated Dispatch
      • Pack and Dispatch
      • Smart Warehouse Solution
    • Pack and Dispatch
      Optimising warehouse performance
    • Customer Experience Solution
      Own your customers' delivery experience with our branded tracking solution
    • Pricing
      Choose the myCCL package that's right for your business.
  • Data and Insights
  • Sustainability
  • About Us
  • Careers
    Take the next step in your career with CCL
    Careers
    • Vacancies
      Search our vacancies and apply
      • Product Owner
      • Test Automation Engineer
      • Pricing Analyst
      • 2nd Line Support Software Engineer
      • Service Desk Team Leader
      • Graduate Software Engineer
    • Our teams and what they do
      A quick view of the teams that make up CCL
  • Resources
    A collection of our latest news, case studies and guidance
    Resources
    • Case Studies
      How we've helped our customers reduce their costs and grow, sustainably
    • Articles
      Our latest news, product and service updates, articles and opinions
    • View Our Brochures
      Download copies of our latest Logistics and Technology brochures.
    • International Shipping
      Guides to help your business trade internationally.
      • Exporting Parcels
      • Exporting by Road
      • IOSS
  • Contact Us
  • CCL Logistics
  • Supply Chain and Logistics
    • Close
    • Supply Chain and Logistics
    • Mail and Packets
    • Parcels
    • Road Pallets and Haulage
    • Sea Freight
    • Air Freight
    • Warehousing
    • Export Packing
    • Specialised Services
    • Control Tower
  • Technology Solutions
    • Close
    • Technology Solutions
    • myCCL - Transport Management
      • Close
      • myCCL - Transport Management
      • Supply Chain Visibility
      • Multi-Carrier Shipping
      • Own Vehicles
    • Warehouse and Dispatch
      • Close
      • Warehouse and Dispatch
      • Automated Dispatch
      • Pack and Dispatch
      • Smart Warehouse Solution
    • Customer Experience Solution
    • Integrations
    • Pricing
    • Technology Brochure
    • Added Value Services1
    • Technology Solutions
  • Data and Insights
  • Sustainability
  • About Us
    • Close
    • About Us
    • Our Culture1
  • Careers
    • Close
    • Careers
    • Vacancies
      • Close
      • Vacancies
      • Business Analyst
      • Product Manager
      • National Business Development Managers (Midlands)
      • National Business Development Managers (Scotland)
      • Customs Clearance Agent
      • Graduate Vacancies
      • Sales Account Manager
      • Content Marketing Manager
      • Business Development Executive
      • Ecommerce Sales Executive
      • Junior Developer
      • Software Developer
      • Senior Software Developer
      • Executive Assistant
      • Case Maker
      • Financial Analyst
      • Sales Estimator
      • HR Business Partner
      • Branch Management Accountant
      • Purchase Ledger Assistant
      • New Business Sales Manager
      • Regional Account Manager
      • Multimodal Freight Forwarder
      • Internal Sales Manager
      • Support Engineer
      • UI-UX Developer
      • Software Developer Internship
      • Credit Controller
      • IT Manager
    • Our teams and what they do
  • Resources
    • Close
    • Resources
    • Case Studies
    • Articles
    • International Shipping
      • Close
      • International Shipping
      • Exporting Parcels
      • Exporting by Road
      • IOSS
    • View Our Brochures
    • Help & Guidance1
    • Resources
01292 310 510
Contact Us
  • Staging
  • Resources
  • Case Studies
  • Darceys

DARCEYS

Improving warehouse productivity with myCCL and One Click Dispatch

THE CHALLENGE

With orders increasing to over 200 per day, Darceys urgently needed to automate the warehouse pack and dispatch process from its existing highly manual, paper-based process.

It also experienced seasonal peaks at Christmas, Mother’s Day and Valentine’s Day and struggled to manage the demand.

The increase in volume of orders along with the manual dispatch process, created a backlog and put pressure on the warehouse, causing delays in getting orders out the same day they were packed, without incurring additional labour costs; this prevented the business from growing.

ABOUT DARCEYS

Trading since 2012, Darceys sells a range of luxury scented candles and melts directly online, and via sales reps who place orders through a web portal.

With £90 million per year spent on candles in the UK, Darceys had ambitious plans to increase its market share by growing both sales channels.

CCL SOLUTION

  • One Click Dispatch - Automated booking and carrier label generation
  • Business Rules - Automatically select the right carrier based on
    geographical location, country or service
  • 3 x myCCL Dispatch Stations - Label printers and scanners
  • Automated File Transfer - removes the need for manual data entry
  • Customer Experience Solution - Email notifications create a consistent branded experience for all carriers and reduce WISMO calls
myCCL is fantastic! Our team have adapted quickly to using it and I’m really pleased with the time it’s saving, especially during peak times and as our business is growing fast. "
Jackie Dalziel, Director, Darceys

THE SOLUTION

myCCL’s One Click Dispatch solution was identified as a way to increase the volume of orders Darceys was able to dispatch daily, while reducing the labour involved and in turn saving time and money.

An automated file transfer was set up that pushed orders from Darceys’ website to myCCL, removing all manual data entry and eliminating mistakes.

Three PCs were set up as myCCL Dispatch Stations, with label printers and scanners. Now the Packing Team scan the pick lists and Business Rules then automatically generate the booking and create the shipping label, based on the most cost-effective carrier and service for that order.

The solution went live in under four weeks, including system integrations, process changes and user training.

CCL did a great job training our team and was onsite the day we went live to make sure everything ran smoothly. "
William McCall, Chief Operating Officer

THE RESULTS

Implementing myCCL and One Click Dispatch in the warehouse has saved Darceys 10 hours per day in labour. This has resulted in one member of the team, who previously generated the shipping labels, now adding greater value elsewhere in the business.

Automating the data transfer means no double handling or manual data entry errors. This is critical during peak periods, as Darceys can keep up with demand, without having to hire and train additional staff.

As well as increasing the number of orders picked and packed each day, all picked orders are now dispatched on time, every time.

Using myCCL, Darceys’ customers now receive Branded Tracking emails, which help reduce WISMO calls to the business, and this frees up customer service time.

Darceys is also able to track all shipments on the myCCL dashboard, making it easy to deal with customer queries.

As a result of the time and cost savings, Darceys has been able to expand into new markets, for example into Europe, with minimal disruption to the warehouse process.

SAVING
10
hrs per day in labour
100%
of orders picked now dispatched on time
90%
increase in number of orders dispatched daily

TALK TO US TODAY

We can help you improve your warehouse efficiencies
GET IN TOUCH
Download the Darceys case study
DOWNLOAD
Connect with us
Terms and Conditions Privacy Policy Cookie Policy

© CCL Logistics 2023 All rights reserved. CCL Logistics Ltd (CCL) is a registered company at CCL House Burnside Place, Troon. Co. Reg. No: - SC199192

This site uses cookies. By using this site you agree to the use of cookies. Read our Cookie Policy